Technical support ================= In addition to answering your questions and helping you with any difficulties encountered while using the IQ HPC Platform, we are available if you require training about Linux, HPC, etc. Technical support is provided by Olivier Fisette (HPC analyst) with the help of the other CCS team members. Before anything else… --------------------- Read the documentation before contacting us. We update it to reflect the changes made to the platform and past questions. Perhaps yours already has an answer! When contacting us, **include as many details as possible**: the job id, the path to your files, the software you use, a description of the issue, how you attempted to solve it, whether it also happens on other computers, etc. **Do not copy/paste your files** and **do not attach files** to your original report; instead, **give us the path to your files**. This is easier for you and allows us to better understand the problem in its full context. **Do not delete or modify your files** since we need them to understand the problem. **Do not send screenshots** as they contain only partial information and can be hard to read. If you have a problem with an interactive command, copy/paste from your terminal the command and its entire output instead. **Simplify the problem** as much as possible. Ideally, find a small dataset and write a minimal job script that together reproduce your problem. **For alliance clusters (formerly Compute Canada)**, see the Alliance `technical support `_ service instead. If you would like for me to handle your request (I am also an analyst for Calcul Québec), mention me in your email. How to contact us? ------------------ Email ''''' Write to olivier.fisette@usherbrooke.ca. Slack ''''' Send a message to `Olivier Fisette` on one of the following workspaces: - `Calcul-IQ` - `AlgoLab Quantique` Online meetings ''''''''''''''' I am available every day on the MS Teams and Google Meet platforms. Contact me by email or on Slack to plan a meeting. In-person meetings '''''''''''''''''' I am available on the main campus every Monday and, by appointment, on other days. Contact me by email or on Slack to plan a meeting.